[Hybrid] Account Manager

We Are Primal

Primal is the marketing partner designed to meet the needs of brands today. Our different approach of globally-minded yet locally-tuned people sets us apart. With a digital-first approach, our core pillars incorporate: Strategy, Search, Performance, Creative, Social and Data. Underpinned by integrated teams that ensure consistency and accelerated results. We're committed to creating impact and deep relationships.

Partnering with Primal means opting for a path less traveled. A commitment to not just progress but to think differently. With us, you're making a statement about your vision for the future. At Primal, we're not just an agency, we deliver outcomes.

Mission

As Account Director at Primal, you will play a pivotal role in sustaining and expanding our client relationships. This position is crafted for a dynamic and proactive individual who thrives in a fast-paced environment. You'll be the linchpin between Primal and our valued clients, ensuring their needs are met with precision and care. Your mission is to maintain exemplary levels of client satisfaction, foster long-term loyalty, and drive growth through strategic upselling. With your adept communication and management skills, you will navigate the complexities of client needs, ensuring that every interaction adds value to their experience with Primal.

Accountabilities

• Achieve and maintain an exemplary client retention rate by providing outstanding service and understanding client needs.
• Identify and execute upselling opportunities to contribute to revenue growth, demonstrating a keen understanding of our services and their value to clients.
• Maintain regular, meaningful communication with clients, ensuring they are fully engaged and satisfied with our services. This includes proactive bi-weekly check-ins to discuss their needs, updates, and feedback.

Skills Required

• Client Management
• Communication
• Upselling
• Proactivity
• Revenue Growth
• Presentation Skills

Additional Information

- Candidates are subject to a test of their abilities