Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
Job Summary
- This role is under our Shared Services team and provides operational support and correspondence on various HR services. This role acts as the subject matter expert on processes and procedures focused either at a country or workstream level. Provides next level support in terms of more complex cases and HR services, but may also support simple cases during spikes. Supports escalations and provides resolutions on key areas of concern.
Essential Duties And Responsibilities
- Supports volume in terms of sorting, processing and responding to employee and people team inquiries related to employee life cycle that may be more complex in terms of compensation and benefits, employee services, competency & performance and payroll via ticketing system (Service Now), email, chat or phone.
- Validates and audits employee data in Peoplesoft. Perform corrections and update on employee data as necessary.
- Updates employee movements including onboarding and offboarding (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes accurately.
- Support in creation of employee documentation as per defined processes and requests.
- Maintain employee (e.g. leave of absence) data in the system such as leave data administration, return to work, leave extension and cancelation administration.
- Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).
- Perform administration on all documentations including, but not limited to, policies, summary plan description, invoices, contracts, Personnel File, and other compliance documentations. Generate letters using build in templates in the system.
- Monitors and reviews Service Now tickets that may be at risk or have been ageing. Identifies and derives resolutions.
- Performs random audit and quality checks on tasks and cases completion.
- Handle escalations, non-standard or exception requests/issues for approval in a timely manner regarding People related matters to the Immediate supervisor.
- Act as Subject Matter Experts on more complex or country specific processes.
- Performs a review on existing processes and updates them to ensure they remain relevant.
- Looks at process improvement and automation opportunities to help drive better efficiencies.
- Performs root cause analysis and investigation on identified issues, escalations and problematic cases.
- Supports audit activities in partnership with in-country counterparts for People related services supported by PSC.
- Identifies and leads strategic or ad hoc projects.
- Supports systems enhancements through testing, training and implementation with the team.
- Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values
Requirements
- Bachelor's Degree in Human Resources, Business, Management, Organizational Development, Service Management or relevant field.
- Have at least 3-5 years of experience in processing HR transactional tasks, including but not limited to Employee pre-boarding/off-boarding, Benefit Administration, Employee Data Management, Payroll, HR reporting or other HR general operations.
- Have prior shared service experience supporting Asia Pacific region or multiple countries with subject matter expertise on processes/services or has been in a support function.
- Has experience in handling small short term projects
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
- Has a continuous improvement mindset.
- Able to perform root cause analysis and understand source of the issue
Service line: Corporate Segment
