Greet guests in a friendly and professional manner, both in person and over the phone, and assist with inquiries and requests related to housekeeping services.- Coordinate guest requests for additional amenities, housekeeping services, or maintenance issues, and ensure timely fulfillment.
Maintain accurate records of guest room status, including check-ins, check-outs, and room changes, using the property management system.
- Communicate effectively with housekeeping staff to prioritize room cleaning assignments based on guest preferences, special requests, and hotel occupancy.
Update and maintain the housekeeping logbook with relevant information, such as room status updates, maintenance requests, and guest preferences.- Assist with the coordination of special requests or arrangements for VIP guests, group bookings, or special occasions.
Monitor and report any discrepancies or issues related to room cleanliness, maintenance, or guest satisfaction to the appropriate department or manager.
- Assist in maintaining cleanliness and organization at the housekeeping desk area, including stocking supplies and organizing paperwork.
Provide support and assistance to other departments, such as front office or maintenance, as needed.- Uphold company policies, procedures, and standards of service to ensure a positive guest experience.
Job Type: Full-time
Schedule:
Monday to Friday
