Hotel Supervisor

Job Scope:

Customer Satisfaction (Guest Feedback, Social Media Review).

Financial Performance (Up-selling, Room Revenue, Operation Auditing).

Showing Initiative, Problem Solving, Staff Training, Team Leading.

Manages and motivates the Front Office team in order to provide a high standard of service for customers.

Welcomes guests and fosters customer loyalty through his/her friendly manner.

Develops high-quality relationships with guests throughout their stay.

Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.

Supervises the management of debtors, group and individual guest invoicing and cash operations.

Monitor all executive floor executives to ensure maximum guest. satisfaction through personal recognition and prompt cordial attention from arrival through departure.

Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

Prepare Room revenue and occupancy forecast and take action on rate strategies.

Is involved in the recruitment of new team members for the front office.

Integrates and trains employees, providing support for skills development.

Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

Ensures that the workplace remains clean and tidy.

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Have a good knowledge of all systems and standard operating procedures of the front office.

Ensures that guest documentation and information are available and up to date

Job Types: Full-time, Permanent

Pay: RM2,

• 00 - RM3,000.00 per month
  
  Schedule:
• Day shift

Monday to Friday

• On call

Supplemental Pay:

• Commission pay

Performance bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Supervising: 2 years (Preferred)

Location:

* Seri Serdang (Preferred)