JOB DESCRIPTION- Processes reservations by mail, telephone, or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.- Open and close the availability as and when required of hotel in all the channel managers, and on the hotel website.
Manage and maintain group and transient inventory controls.
- Develop, monitor, and adjust sales and pricing strategies.
Provide critical analysis of strategies, room's statistics and demand factors.- Conduct competitive and demand analysis.
Maintain distribution channel data integrity.
- Analyzes independently and determines whether hotel is effectively marketing itself across electronic distribution channels.
Independently implements appropriate hotel inventory distribution strategy; maintains accurate rates and inventory allotments in the PMS in a timely manner to promote rate parity throughout all booking channels.- Well versed with the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.- Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation.
- Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.- Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.- Prepares expected arrival list for front office use.
Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
Handles daily correspondence. Responds to inquiries and makes reservations as needed.- Makes sure that files are kept up to date.
Tracks future room availability on the basis of reservations and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
Willing to undertake any reasonable request made by management in any other areas of the house.- Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
Configuring rates on the hotels property management system.
- Any other duties as directed by Management/Superior from time to time.
Job Type: Full-time
Pay: RM2,
- 00 - RM3,500.00 per month
Benefits: - Maternity leave
Opportunities for promotion Professional development
Schedule:
* Day shift
