Job description- Perform all check-in and check-out tasks
Manage online and phone reservations- Inform customers about payment methods
Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities- Respond to clients complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate- Maintain updated records of bookings and payments
Requirements and skills- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor
- Customer service attitude
Excellent communication and organizational skillsPREFERABLY MALAYSIAN
POSSESS OWN TRANSPORT (MOTORCYCLE / CAR)Job Type: Full-time
Salary: RM2,
- 00 - RM2,200.00 per month
Benefits: - Maternity leave
Opportunities for promotion
Schedule: Rotational shift
Supplemental pay types:
Working hours :
3.30pm - 12am
Work Location : Swing & Pillows @ Malabar (53, Kampong Malabar, George Town, 10100 George Town, Pulau Pinang)
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,200.00 per month
Benefits:- Opportunities for promotion
Schedule:Supplemental Pay:
Overtime pay
