Hotel Receptionist - Mahsa

Position Title: Hotel Reception

• Job Overview:

As a Hotel Receptionist, you will be responsible for overseeing all aspects of the front desk operations to ensure exceptional guest service and satisfaction. You will manage a team of front desk agents, handle guest inquiries and concerns, coordinate with other hotel departments, and maintain accurate records.

• Key Responsibilities:

Front Desk Management:

Supervise the day-to-day operations of the front desk.

Assign duties to front desk agents and monitor their performance.

Ensure the front desk is adequately staffed at all times.

Handle guest check-ins and check-outs efficiently.

Resolve guest complaints and issues in a professional manner.

Maintain a high level of customer service standards.

Greet guests upon arrival and ensure a warm welcome.

Assist guests with inquiries, requests, and reservations.

Provide information about hotel facilities, services, and local attractions.

Handle guest feedback and implement improvements based on suggestions.

Administrative Tasks:

Maintain accurate guest records and billing information.

Handle cash and credit card transactions securely.

Prepare daily reports and summaries of front desk activities.

Monitor inventory of supplies and order replenishments as needed.

Communication and Coordination:

Liaise with other hotel departments to coordinate guest services.

Communicate effectively with housekeeping, maintenance, and other staff.

Collaborate with the reservations team to manage room allocations and bookings.

• Requirements:

Proven experience in a similar role within the hospitality industry.

Strong leadership and interpersonal skills.

Excellent communication and customer service abilities.

Proficiency in hotel management software and Microsoft Office suite.

Ability to multitask and prioritize tasks effectively.

Flexibility to work shifts, including weekends and holidays.

Year of Experience & Salary Range
0 - 2 years RM 1,800 min - RM 2,500 max
2-5 years RM 2,500 min - RM 4,000 max
5+ years RM 4,000 and above

Job Type: Full-time

Pay: RM2,

• 00 - RM4,000.00 per month
  

  Schedule:

  Monday to Friday