Hotel Receptionist - Chinatown Hotel

Job description

• Perform all check-in and check-out tasks

Manage online and phone reservations

• Inform customers about payment methods

Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

• Respond to clients complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Requirements and skills

Work experience as a Hotel Front Desk (Mobile) , Receptionist, or similar role

• Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor

Customer service attitude

• Excellent communication and organizational skills

PREFERABLY MALAYSIAN

• PREFERABLY 20-35 years old

Have OWN TRANSPORT & VALID DRIVING LICENSE

Job Types: Full-time, Permanent

Salary: RM1,

• 00 - RM2,000.00 per month
  
• Benefits:

Opportunities for promotion

• Supplemental pay types:

Overtime pay

• Yearly bonus

• Ability to commute/relocate:

Reliably commute or planning to relocate before starting work (Required)

• Schedule:

Rotational shift

• Working hours :

8am - 4.30pm (3.5hrs Compulsory OT) : end shift 8pm

• 8pm - 4.30am (3.5hrs Compulsory OT) : end shift 8am

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:
* Overtime pay