HOTEL FRONT OFFICE/RECEPTIONIST

Required

• 2 Man

1 Women

• JOB DESCRIPTIONS

Perform all check-in and check-out tasks

• Answer telephone timely and professional manner accordance to hotel standard.

Manage online reservations

• Inform customer about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

• Ensure guests are properly greeted upon their arrival and assign rooms

Provide excellent guest services throughout their stay

• Provide information about our hotel, available rooms, rates and amenities

Respond to clients complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

Ensure Front office logbook and hotel logbook is always updated and actioned upon.

• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.

Assist housekeeping in clean and maintain guest rooms according to established standard, including making beds, changing linen, dusting furniture, vacuuming and cleaning bathroom

• SKILLS

Proactive

• Excellent in organization skills

Excellent in customer services

• Solid written and verbal communication skills

Job Types: Full-time, Permanent

Pay: From RM1,

• 00 per month
  
  Benefits:
• Maternity leave

Parental leave
Schedule:

• Afternoon shift

Day shift

• Night shift

Rotational shift
Supplemental Pay:

• Overtime pay

Application Question(s):

• Do you have an experience in E-Soft System

* Do you have an experience in Housekeeping

• Do you have an experience in handling OTA

Experience:

• Front Office: 2 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• Hotel and Management (Preferred)

Application Deadline: 06/30/2024