Welcome and greet guests Answer and direct incoming calls- Inform guests of hotel rates and services
To make and confirm reservations for guests
- Ensure proper room allocation
Register and check guests in- Confirm relevant guest information
Verify guest's payment method
- Verify and imprint credit cards for authorization
Issue room keys and direct guests to their rooms- Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
Retrieve mail, packages and documents such as faxes for guests- Listen and respond to guest queries and requests both in-person and by phone
Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
Complete and maintain any incident reports, daily activity reports or other reports requested by management- Manage conference room bookings and scheduling
Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
Process accurate payment of guest accounts- To inform housekeeping when rooms have been vacated and are ready for cleaning
Monitor visitors to the hotel
- Enforce rules and policies of the hotel
Maintain a neat and orderly front desk and reception area- Any other duties as directed by Management/Superior from time to time.
- Min SPM, STPM or Diploma in any field (without experience can apply to).
Fresh graduates are encourage to apply.- Required Language (s) English and Bahasa Malaysia.
Proficiency in Mandarin will be added advantage.
- 3. EXPERIENCE / SKILLREQUIREMENT
- Working experience in Hotel is an added advantage.
Customer oriented, excellent interpersonal skills, high responsibility attitude, dynamic & pro-active.
- Extensive experience in IDB system is an added advantage.
Job Type: Full-time
Pay: RM1,500.00 - RM2,500.00 per month
Benefits:
Meal allowance- Opportunities for promotion
Professional development
Schedule:
Language:
Malay (Preferred)
Chinese (Preferred)
