Host/Front Office

Host / Front Office - The Chow Kit Hotel

What Will You Do

Youll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. Were not really a strict job descriptions kind of place we all roll our sleeves up and get stuck in wherever needed but here's an idea of how we see the role;

• Achieve positive outcomes from Guest queries in a timely and efficient manner.

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.

• Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments.

Demonstrate a high level of customer service at all times.

• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.

• Comply with hotel security, fire regulations and all health and safety legislation.

Act in accordance with policies and procedures when working with front of house equipment and property management systems.

• Follow company brand standards.

Assist other departments, as necessary.

Who Must You Be

The ideal incumbent doesnt need to come from the hospitality or service industry, its not about a skill set but its all about the kind of person you are. You are someone that is in the know, a tastemaker, someone knows where to go and what to do on every day and night of the week. You must be curious about whats going on around you and must have a genuine love for interacting and inspiring people. And yes, you must be active on social media.

• You have previous experience in a customer-focused industry.

You have a positive attitude and good communication skills.

• You are committed to delivering a high level of customer service.

You execute you get things done.

• Youre a natural host and can make guests and team members feel at home in our hotel.

Service at heart is what you do - you're imaginative when it comes to creating experiences.

• Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results

You have an excellent grooming standard.

• You are calm, efficient, and organized with great attention to detail.

You have the ability to multi-task while maintaining a positive attitude when working with Guest.

• You are able to carry yourself in a professional manner with an emphasis on hospitality and guest service.

You are able work on your own and as part of a team.

• You are a social media savvy.

You have exceptional communication skills with great command of English (verbal and writing).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.

Had speech, drama or performance training.

• Have worked as stewardesses, promoters, hostesses.

Have done volunteer work.

• Conflict resolution experience.

Benefits

• Clinic - Unlimited

Hospitalisation - 75k including spouse and up to 5 children.

• OT + EPF + SOCSO

Quarterly bonus

• Location is 4 minutes walk to LRT Jalan Sultan Ismail

Job Type: Full-time

Pay: RM1,

• 00 - RM3,000.00 per month
  
  Benefits:
• Dental insurance

Health insurance

• Meal provided

Opportunities for promotion

• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay

Performance bonus

Experience:

• Front Office/Reception/Host: 1 year (Preferred)

Language:

* English/Other languages (Preferred)