Hiring for Business Analyst Expert | Workforce Management Expert | Real-Time Analyst

Role Description

This is a full-time on-site role for a Business Analyst Expert | Workforce Management Expert | Real-Time Analyst at TDCX in WP. Kuala Lumpur. The role involves tasks related to workforce planning, eWFM, communication, and utilizing analytical skills to optimize workforce management strategies on a daily basis.

Qualifications

• Analytical Skills, Workforce Planning, Microsoft Excel and eWFM skills
• Strong Communication skills
• Experience in workforce management
• Knowledge of real-time analysis in a contact center environment
• Ability to work collaboratively in a fast-paced environment
• Relevant certifications in Business Analysis or Workforce Management