Job Description- Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly.
Able to handle all incident ticket update as ITIL standard.- Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools.
Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system. Manage these incoming requests and prioritize them based on urgency and impact.
- Report and escalate issues to supervisor if necessary
Assist with software installation, update, or upgrade remotely whenever necessary.- Ensure that all support activities are in line with SLAs and response time commitments.
Any other duties as instructed by the Reporting Officer or HOD.
Have at least six months or more experience in a call center environment is recommended.
- Minimum Diploma/Advanced Diploma or higher in any IT-related field.
Communicate clearly and effectively, both verbally and in writing, with customers, reporting officers, other authorized third parties, stakeholders, etc.- Able to work on shift hours.
Must possess a good teamwork spirit, positive attitude, good discipline, and fully comply with the SOP set by the company and management.
- Familiarity with helpdesk or ticketing systems for incident tracking and management.
Familiarity with diagnosing and rectifying IT-related issues remotely.- Required language(s): Cantonese, Mandarin, English and Malay.
- Hybrid work - 2 weeks work from home, 2 week work in office
_Shift allowance provided_
_Language allowance provided_
Job Type: Contract
Contract length: 12 months
Pay: RM3,
- 00 - RM4,500.00 per month
Benefits: - Professional development
Work from home
Schedule: Night shift
* Rotational shift
