Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
Discover Crown. www.crownworldwide.com
The Hotel Logistics Director will be responsible for the development and execution of Crown Asia's Hotel Logistics strategy, ensuring alignment with Crown's overarching regional and global objectives. This pivotal role will drive innovation and expansion within the hospitality sector, encompassing global, regional, and local hotel and restaurant chains. The role will be a budget holder position responsible for the P&L.
The Hotel Logistics Director will play a crucial role in positioning Crown Asia as a leader in hospitality logistics, driving innovation, efficiency, and growth across the sector. This role will ensure that Crown's logistics solutions meet the evolving needs of the hospitality industry, delivering exceptional value to clients and stakeholders.
Key Responsibilities
- Formulate and implement a comprehensive logistics strategy tailored to the hospitality industry, enhancing Crown's service offerings and market presence to the OS&E (Operating Supplies and Equipment) / FF&E (furniture, fixtures, and equipment), rooms and services categories, ensuring Crown's objectives are being met and achieved.
- Lead the development of new logistics solutions and services for hotels and restaurants, fostering growth and competitive advantage.
- Ensure the logistics strategy aligns with Crown's global and regional goals, promoting consistency and synergy across all operations.
- Oversee the financial performance of the Hotel logistics strategy, managing the Profit & Loss (P&L) to achieve financial targets and optimize resource allocation.
- Collaborate with the regional managers to ensure regional and global alignment and efficiencies in its offering.
- Manage all facets of Hotel Logistics Segment-Specific Sourcing: Develop and execute strategic sourcing plans specifically tailored for the OS&E / FF&E, rooms and services categories ensuring the highest standards of quality, service and sustainability are consistently met.
- Oversee the negotiation, evaluation, and management of supplier contracts to uphold Hotels and restaurants reputation for premium and exclusive experiences.
- Stay attuned to evolving trends, market dynamics, and innovative technologies, leveraging these insights to drive innovation and elevate guest experiences.
- Champion initiatives that align with Crown's commitment to environmental and social responsibility while maintaining the highest level of premium standards.
- Collaborate closely with other departments, particularly the brand marketing, Business Units and operations teams
- Advise and support local sales teams, assist in identifying prospective clients and creating the go to market plan.
- Ensure that compliance is delivered in accordance with Crown's Group Standards and Policies and adopt/adapt new processes to ensure that Crown remains compliant
- Responsible for building credibility and growing market share.
- Other duties as directed by Senior Management.
Success Measurements
- Growth of Hotel Logistic Revenue in the Asia region
- Quality Feedback measurements
Key attributes
We see the following as being critical to the success of this new role:
- Strategic thinker
- Exceptional negotiation, communication, and interpersonal skills with ability to influence without authority.
- In-depth knowledge of procurement best practices, supplier relationship management, and contract negotiation.
- Willingness to work in a team environment whilst accountable for your own actions.
- Ability to work under pressure when required.
- A demonstrated commitment to ESG principles.
- Demonstrate Crown's brand values at all times.
Professional knowledge and skills
- Bachelor's degree in business, Supply Chain Management, or a related field (master's degree preferred).
- A minimum of 10 years of experience in procurement and strategic sourcing, with at least 5 years of OS&E/FF&E, rooms and services category experience.
- Proven experience in stakeholder management and developing strategies specifically designed for OS&E/FF&E, rooms and services categories.
- Experience in dealing with Procurement House, Architect and Construction Operator.
- Procurement House with Hotel and restaurant logistics experience an advantage.
- FF&E and OS&E experiences Freight Forwarding, Consolidation, Warehousing, Pick & Pack, Load-in and Move-out, Onsite distribution and Installation & placement.
- Onsite and Offsite Hotel & Restaurant project management experiences - Pre-opening, Renovation, and Dismantling.
- Robust understanding of supplier markets across ASIAN countries within the OS&E/FF&E, rooms and services categories
- Proficiency in procurement software and tools, with the ability to incorporate technology into source to contract process.
- Role could be based in major cities of Asia: Singapore, Hong Kong, Malaysia, Philippines
- Up to 25% travel in the region and internationally may be required.
What we offer
- Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
- Work in a dynamic team with opportunities for growth
- Learning opportunities in the field of relocations, international logistics and mobility
- Work on new projects for an industry leader with over 50 years history
- Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
- Language courses, Well-being Program, Mentoring Program, Employee Referral Program
- Performance bonus
- Career development path
- CSR, ED&I, Work-life balance initiatives
Call to action
If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!
Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
- We are CARING about people and their experience
- Always DETERMINED to do our best and to always keep improving
- We are genuinely THERE when our customers and colleagues need us
- We encourage the SHARING of knowledge amongst each other
- We continuously remain OPEN-MINDED to stay innovative
Equal Employment Opportunity
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
