- A senior opportunity leading a large team and reporting directly into the CEO|A broad role focused on people, systems, processes and strategy
About Our Client
This organisation provides essential services to residents of Malaysia and is one of the primary providers in their field of speciality.
Job Description
- Determining, planning, implementing and reviewing the effectiveness of collection and debt recovery strategies to meet collection revenue target as set by Management.
- Reviewing and developing billing and operation policies and procedures to ensure relevance and compliance to existing conditions and other statutory requirements.
- Ensuring integrity and accuracy in the system security and database access in order to ensure smooth billing processing.
- Planning and implementation and subsequent review of the billing schedule in ensuring timely bill production and distribution to customers.
- Planning, development and implementation of sustainable capacity building in ensuring recruitment of adequate number of suitably qualified personnel for the various job positions, provision of training and career progression, motivation and performance evaluation and discipline as well as succession planning within the Customer Billing & Collection Department.
- Planning and reviewing departmental budget to ensure all budgeted expenditures have been fully accounted for and maintained within budget to ensure the smooth operation of the Department.
- Evaluation and reviewing system performance and identify the required enhancements to ensure the smooth implementation of billing, database management, field services and customer care activities.
- Continuously develop, cultivate and nurture close rapport with the regulators, related statutory bodies and key personnel at the relevant ministries and government departments.
- Development and reviewing of guidelines for the resolution of errors and customers complaints in delivering the stated level of customer service satisfaction as stated in the Customer Service Charter.
- The effective implementation, maintenance and continual improvement of the ISO9001 Quality Management System
The Successful Applicant
To be considered for this opportunity, you will have experience working for a medium-large utilities company and have a good understanding of the billing and collection processes. Previous experience leading large teams is required, as well as experience in roles with a strong focus around people development, systems, processes and controls. Additional experience leading customer engagement teams will be highly regarded.
What's On Offer
This role offers a lucrative remuneration package, that also includes additional benefits on top. The role will report directly into the CEO, giving the successful candidate the opportunity to influence the strategy and direction of an essential part of the business, as well as autonomy to lead the collections and customer engagement functions.
For a confidential discussion on this opportunity, please reach out to me on +6012 375 8216.
Contact: Jarrad Johnston
Quote job ref: JN-052024-6414569
