We are a fast growing short-stay management firm, looking for talents to join our expanding team. Check us out at sleepybearpm.com.
Job scope:
- Responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, deposit claims etc
- Update pricing of room rate daily
- Maintaining rental listings, internal systems with up-to-date information
- Administration
- Participate in creation of social media content and promotion material
- Ad-hoc tasks
Requirements:
- Great communication, task organisation and problem solving skills
- Friendliness and patience with guests
- Strong attention to detail
- Ability to work independently and to take responsibility for tasks
- Quick response to mobile messages
Advantages:
- experience in customer service/sales/telemarketing/frontdesk/receptionist
- multilingual in Eng, Chinese
Working environment:
- growing team, opportunity for promotion and increment for outstanding member
- fast paced environment
Working location & hours:
- Jalan Ipoh, KL (next to MRT station)
- 9hrs shift with 1 hour break (between 8am-1am)
- off day on weekday
- expect busiest during weekends and public holidays
Job Types: Full-time, Permanent
Pay: RM2,
- 00 - RM3,500.00 per month
Benefits: - Opportunities for promotion
Professional development
Supplemental pay types:
Application Question(s):- Do you possess your own laptop / unlimited call credit / high speed wifi to work from home
Where are you currently based at
- Please reply to the guest below.
Guest: I booked your room for the water park. It's raining now and I want a refund!!
- What is your last drawn salary, and expected salary
* Candidates with high interests kindly complete the following test for a faster response from HR manager:
https://forms.gle/VXmZurQkEL4XbDTBA
