Welcome candidates from any parts of Malaysia, work from home position.
Job scope:
- Update pricing of room rate daily
- Maintaining rental listings, internal systems with up-to-date information
- Responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, deposit claims etc
- Administration
- Ad-hoc tasks
Advantages:
- experience in OTA, ecommerce platforms
- experience in customer service/sales/telemarketing/frontdesk/receptionist
Requirements:
- Experience in OTA
- Great communication, task organisation and problem solving skills
- Friendliness and patience with guests
- Strong attention to detail
- Proficiency in both English and Mandarin
- Ability to work independently and to take responsibility for tasks
- Quick response to mobile messages
Working environment:
- flexible to work from anywhere, welcome candidates from any parts of Malaysia
- fast paced environment
Working hours:
- 9hrs shift daily (we operate 24 hours)
- One off day per week (off day on weekdays)
- expect busiest during weekends and public holidays
Job Types: Full-time, Permanent
Pay: RM2,
- 00 - RM3,000.00 per month
Benefits: - Flexible schedule
Work from home
Supplemental Pay:
Application Question(s):- Do you possess your own laptop / unlimited call credit / high speed wifi to work from home
Where are you currently based at
- Please reply to the guest below.
Guest: I booked your room for the water park. It's raining now and I want a refund!!
- What is your last drawn salary, and expected salary
* Candidates with high interests kindly complete the following test for a faster response from HR manager:
https://forms.gle/VXmZurQkEL4XbDTBA
