HYATT REGENCY KUANTAN RESORT- Guest Experiences Manager
Provides excellent service to internal customers as appropriate.- Assist in greeting and checking-in VIP and Long Stay guests.
Meets and greets regular, Long Stay and VIP guests as appropriate, ensuring the proper handling of all of their reservations, room assignments and check-in experience.
- Serves as primary contact for all Gold Passport guests and assist Gold Passport members on all their enquiries and requests.
Handles all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.- Ensure employees who receive the complaints are empowered to provide alternatives to overcome problem situations.
Ensure timeliness of handling complaint.
- Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.
Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.- Spends time in Lobby area and other public areas to deliver the brand promise.
Maintains positive guest and colleague interactions with good working relationships.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Co-ordinates VIP movements with relevant Departments as advised.
Able to work rotation shift.- Able to work on weekend and public holiday.
Good command in English and Bahasa Malaysia
Night Allowance
Duty Meal ,Meal Provided Hotels Worldwide Staff Room Rate Discount
Job Types: Full-time, Permanent
Benefits:
Meal provided
Schedule: Day shift
Evening shiftSupplemental pay types: Tips
