Esri Malaysia is the exclusive local distributor of Esri's world-leading GIS software and a key member of the world's largest group of ArcGIS specialists outside of the United States the Boustead geospatial group.
The group collectively provides software and services to organisations across Malaysia, Australia, Bangladesh, Brunei, Indonesia, Papua New Guinea, Singapore and Timor-Leste.
For more than three decades, Esri Malaysia has forged an impressive track-record of achievement. Amongst the significant programs of work undertaken in recent years is the roll out of the Malaysia Geospatial Data Infrastructure, the JUPEM mapping modernization project and the Defence Geospatial Information System project.
As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That's where you come in!
About the Role
What you'll do:
- To be fully conversant and proficient in the entire ESRI software technology offering, from desktop, Server to mobile capabilities.
- To support daily operation of customer for ESRI product onsite/remote. This includes providing high-quality onsite support, troubleshooting, advisory, and explaining ESRI capabilities to our end users and solving their technical issues quickly and effectively.
- To perform software installation and upgrades where applicable.
- To perform software configuration, changes, updates according to customer requirement.
- To identify, understand, and recommend solutions for customer issues or questions using working knowledge of ArcGIS including ArcGIS Desktop, ArcGIS Server, and related ArcGIS Server products and technologies.
- To understand the capabilities between ESRI technology and customer non-GIS information systems.
- May also work in other technical areas of software support as customer and business needs demand.
- To be able to assist users in both object and relational spatial databases, including Oracle, MS SQL and UML, ESRI Geodatabase, and ArcGIS Server object database.
- Consult with stakeholders to gather requirements, understand objectives, and prioritize business goals and deliverables related to daily requests from customer.
About You
We are seeking an energetic and passionate Solution Engineer in GIS to join our dynamic team. The ideal candidate excels at designing innovative geospatial solutions and building strong client relationships. You should be eager to leverage your exceptional communication skills and technical expertise to drive our business goals forward. If you are driven, customer-focused, and have a knack for creating and implementing effective GIS solutions, we would love to hear from you
We believe that to be successful in this role you will need:
- More than 5 years working experience; preferably minimum of 4 years experience in GIS.
- Degree in GIS/Computer Science/Information Technology/Software Engineering or a related discipline.
- Experience in IT and Networking field is an advantage.
- Esri Certified professional is an advantage.
Why Esri Malaysia
At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:
- Empowered Flexibility: We offer flexible work arrangements to promote work-life balance. New employees are required to attend their local office full-time for the first three months to ensure comprehensive onboarding experience before agreeing to a hybrid model.
- Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
- Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
- Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Mobile Phone Allowance, Medical & Insurance, Yearly Salary Increment, Referral Spotter Fees, Staff Awards, Engaging Events, and much more.
- Performance Recognition: Enjoy a financially rewarding profit-sharing bonus.
For further details or if you have any questions, please contact our Talent Acquisition team by mail at [Confidential Information]. We are a 2024 Circle Back Initiative Employer we are committed to responding to every applicant.
