General Manager (Dormitory Management)

Responsibilities:

Operations Management:

• Oversee all day-to-day operations of the foreign worker hostel/dormitory, including housekeeping, maintenance, and setting SOP for Foreign workers hostel management operations.
• Ensure that the hostel is clean, safe, and well-maintained meeting all health and safety standards.
• Develop and implement operational policies and procedures tailored to the needs of foreign workers.

Staff Management:

• Recruit, train, and manage hostel managers and executives, fostering a culture of respect, professionalism and service excellence.
• Conduct regular staff meetings and provide ongoing training and development opportunities.
• Manage staff scheduling to ensure adequate coverage and efficient operation of all hostel functions.
• Ensure all staff are aware of and comply with health and safety standards and hostel-specific protocols.

Financial Management:

• Develop and manage budgets, monitor expenses, and optimize revenue.
• Analyze financial reports and performance metrics to identify areas for improvement.
• Implement cost control measures without compromising guest experience or safety.
• Coordinate with the accounting department to ensure accurate and timely financial reporting.

Marketing and Sales:

• Develop and execute marketing strategies to attract and increase occupancy rates.
• Manage online presence, including social media and review platforms, to enhance the hostel's reputation.
• Build relationships with local businesses or corporations to promote the hostel.
• Analyze market trends and competitor performance to identify opportunities for growth.

Compliance and Safety:

• Ensure the hostel complies with all local, state, and federal regulations, including health and safety, employment, and environmental laws.
• Conduct regular safety inspections and implement corrective actions as needed.
• Maintain accurate records related to compliance, safety, and regulatory requirements.
• Ensure all licensing, permits and certifications are up to date and compliant with regulatory requirements.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• 10 years of experience in dormitory or hostel management, with at least 5 years in a leadership role.
• Experience in managing accommodation facilities specifically for foreign workers is highly preferred.
• Strong organizational and problem-solving abilities.
• Strong knowledge of health, safety and accommodation regulations related to foreign workers.
• Excellent leadership, interpersonal, and communication skills.
• Strong financial acumen and experience managing budgets and financial reporting.