Responsibility- Perform all check-in and check-out tasks.
Manage online and phone reservations.- Welcome guests upon their arrival, inform customers about payment methods/deposits and collect their data [IC/passport], register guests collecting necessary information (if needed) via online social network/physically.
Provide information about our stay (PDF file, parking video, etc.).
- Respond to clients complaints in a timely and professional manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs.- Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments (on tracking system)
- Check and adjust daily rental fee (if necessary)
This job is open to Malaysian only.- Fresh graduate and SPM leavers are encourage to apply.
Excellent hands-on skills with eye for details- Ability to work independently.
Positive attitude and responsible character.
- Pleasant personality with focus on excellence in customer service.
Prior working experience will be an added advantage.- Self-starter with good communication and interpersonal skill.
Possess self-confidence and be able to actively interact with all relevant parties.
- Has own transportation (Car preferred)
8 off days / month
EPF / SOCSO / PCB Medical and Hospitalisation Leave
Performance Bonus
Job Types: Full-time, Permanent
Pay: RM2,- 00 - RM2,400.00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
Evening shift
Supplemental Pay: Overtime pay
Ability to commute/relocate:
* Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
