Assist Hotel Manager in managing the day-to-day operation of the Front Desk at the hotel.
Provide courteous and efficient service and if possible to comply with each and guests request.
Familiar with rates in the hotel and their availability status up-sell whenever possible.
Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
Resolves issues pertaining to guest's negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
Ensure guest room security, emergency and fire procedures encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
Be familiar with hotel facilities and functions as well as major city attractions and events provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Job Requirements
Minimum with GCE O Level
Cert in Hospitality or Tourism management will be an advantage.
Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
Well-developed communication and customer relations skills.
Exceptional customer service skills and proven problem-solving skills.
Strong Leadership qualities including professionalism and excellent presentation.
Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
Mature, meticulous, resourceful, organized and able to work independently.
