Front Office Manager - Amari SPICE Penang

Prepares departmental business plan and monitors budget versus actual results during the financial year.

Personally welcomes VIPs upon arrival.

Ensures arrivals and arrangements upon departure are properly executed.

Approves rebates within the amount parameters as specified by the hotel's policies & procedures.

Ensures a strict room key control system is implemented at the Front Desk.

Ensures the correct implementation of all cash-handling procedures.

Ensures rooms are allocated in accordance with guest requirements and business needs.

Coordinates the preparation of VIP amenities.

Monitors all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements.

Works together with the Revenue Manager and E-Distribution Manager to control room inventory.

Ensures all check-in/out procedures are implemented in accordance with established standards.

Ensures the following policies & procedures are adhered to:

• Rebates
• Foreign currency exchange
• Credit cards
• Paid out
• Refund
• No Shows

Ensures implementation of SOP and all policies & procedures related to the department to all team members.

Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.

Actively engaged in all ONYX reward enrollment to achieve target.