Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
As Club Lounge Manager, We Rely On You
- Oversee daily Club Lounge operations, ensuring exceptional guest experiences, a luxurious environment, and top-tier service.
- Manage inventory, stock rotation, and ordering of supplies, while ensuring cost control within the lounge budget.
- Supervise Guest Service Agents (GSA) to ensure seamless check-ins, VIP requests, and address guest complaints or feedback promptly.
- Build strong relationships with VIP and frequent guests, catering to their preferences and anticipating their needs.
- Implement training programs to uphold hotel standards, and schedule staff to ensure operational efficiency and coverage.
- Prepare regular reports on guest satisfaction, lounge operations, and staff performance, ensuring compliance with hotel policies, safety, and legal standards.
Requirements
- Degree/ Diploma in Tourism/ Hospitality/ Hotel Management.
- Proficient in both oral and written English and Malay.
- Familiarity with using hotel property Management Systems (PMS) OPERA will be an added advantage.
- At least 2-3 years of experience in a Club Lounge Manager role or in a similar guest services or front office management position.
- Pleasant, effective social skills, and versatile.
- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
