Front Office Assistant

RESPONSIBILITIES:

• Ensure professional service standards is constantly practiced.

To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression.

• To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries.

To be aware of all services that the hotel offers, inclusive of food and beverage, guest services, special events and promotions.

• To be aware of top corporate and VIP clients of the Hotel, recognising and welcoming them by name upon their return visits to the Hotel.

To be fully conversant with hotel room types and availability, assisting all guests with reservation inquiries and bookings.

• To check out all guests, Groups & Tours from the hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.

To be respectful of our guests privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential.

• To be totally familiar with internal hotel procedures, inclusive of housekeeping, lost and found, food and beverage, internal and external communications, fire and emergency.

To be fully conversant with and operate the hotels communication systems.

• To be fully conversant with manual Reception procedures to be used in the event of the hotels computer systems being offline.

To be fully conversant with and operate guest reservation systems.

• To be fully conversant with the Hotel Emergency and Evacuation procedures.

This position includes night shift work as well as early and late shifts on a rotating basis.

• Ensure grooming is in line with the Hotel policy.

Must know all hotel products and services and actively recommend to our guests.

• Ensure that there is a thorough hand over at the completion of each shift.

Any other duties assigned by Duty Manager & Front Office Manager.

• Report for duty 5 minutes before the scheduled time, clean and tidy wearing the correct uniform and attend pre-shift briefing.

Be flexible in assisting around different areas of the hotel in response to business and client needs.

• Handle cash and credit card procedures according to the guidelines of the hotel.

Job Type: Full-time

Pay: RM1,

• 00 - RM2,500.00 per month
  
  Benefits:
• Additional leave

Free parking

• Health insurance

Maternity leave

• Meal provided

Opportunities for promotion

• Parental leave

Professional development
Schedule:

• Afternoon shift

Early shift

• Evening shift

Weekend jobs
Supplemental pay types:

• Overtime pay

Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Office Assistant: 3 years (Preferred)

Language:

• Mandarin (Preferred)

Bahasa (Preferred)

Expected Start Date: 06/28/2024