Requirements:- Diploma in Hospitality Management or related field.
Minimum of 3 years of experience in a front desk or receptionist role.- Strong knowledge of hospitality industry standards and best practices.
Proficient in MS Office and hotel management software.
- Good problem-solving ability and professional demeanor.
Excellent communication skills and attention to detail.- Ability to create a welcoming environment.
Experience in answering and screening calls, as well as scheduling appointments.
- Ability to observe business etiquette and maintain a professional appearance.
Supervising daily front desk activities according to the established guidelines.
- Prioritize and delegate daily work responsibilities to front desk staff.
Train and guide front desk staffs to provide quality customer services.- Manage staffing schedules, shift changes, payrolls, and labor costs.
Resolve guest issues and enquiries to ensure guest satisfaction.
- Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
Develop and implement strategies for bell desk, front office and parking.- Ensure that facility is maintained clean, neat, safe and secure.
Ensure that employees are properly groomed and dressed.
- Identify process improvement to achieve financial and service goals.
Plan shift schedule and duties based on business forecast.- Supervise the billing and cash processes to ensure compliance with company standards.
Provide feedback to the team members on their performances and improvements.
- Assist in preparing yearly operating budgets, capital expenditure and manpower budgets.
Monitor and control expenses within the allotted budget.
Job Type: Full-time
Pay: RM3,- 74 - RM4,000.00 per month
Benefits: - Free parking
Gym membership
Meal providedSchedule:Supplemental Pay:
Education:- Diploma/Advanced Diploma (Preferred)
Experience:- Front Office: 3 years (Preferred)
Language: Bahasa (Preferred)
Application Deadline: 09/01/2024
Expected Start Date: 09/01/2024
