Front Office Agent

Front Office Receptionist is responsible for providing a welcoming and efficient experience for guests from the moment they arrive at the hotel. The job description may include the following duties and responsibilities:

• Guest Services:

Welcome guests as they arrive at the hotel.

• Check guests in and out, ensuring a smooth process.

Provide information about hotel services, facilities, and policies.

• 2. Reservation Management:

Handle guest reservations, including check-ins, check-outs, and modifications.

• Confirm room availability and assign rooms to guests.

• 3. Customer Assistance:

Address guest inquiries, requests, and concerns promptly and professionally.

• Provide directions and information about local attractions and services.

• 4. Payment Handling:

Process guest payments and maintain accurate billing information.

• Handle cash, credit card transactions, and maintain a balanced cash drawer.

• 5. Telephone Operations:

Answer phone calls, take messages, and provide information to callers.

• Handle guest requests and room service orders via phone.

• 6. Front Desk Operations:

Keep the front desk area clean and organized.

• Manage and distribute incoming faxes, emails, and packages.

• 7. Concierge Services:

Assist guests with restaurant reservations, transportation arrangements, and other concierge services.

• Provide recommendations for local attractions, dining, and entertainment.

• 8. Guest Relations:

Build positive relationships with guests to enhance their overall experience.

• Handle guest feedback and resolve any issues or complaints.

• 9. Security and Safety:

Monitor the lobby and entrance area for security purposes.

• Follow hotel safety and security protocols.

• 10. Collaborate with Other Departments:

- Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.

• 11. Shift Handovers:

- Provide detailed shift reports and updates to the next receptionist on duty.

• 12. Technology Proficiency:

- Use hotel management software for check-ins, check-outs, and reservation management.
- Operate office equipment such as phones, computers, and key card systems.

• Qualifications:

High school diploma or equivalent; additional education in hospitality or related field is a plus.

• Previous experience in a hotel or hospitality industry preferred.

Strong customer service and communication skills.

• Ability to handle stressful situations and resolve conflicts.

Knowledge of hotel operations and local attractions.

• Familiarity with hotel management software is advantageous.

• Working Conditions:

Front office receptionists in hotels may work in shifts, including evenings, weekends, and holidays, to ensure 24/7 coverage at the front desk.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Health insurance

Opportunities for promotion

• Professional development

Schedule:

• Afternoon shift

Day shift

• Evening shift

Holidays

• Night shift

Rotational shift

• Weekend jobs

Supplemental pay types:

• Overtime pay

* Performance bonus