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SB Plus Sdn Bhd

Front Desk Officer (Kelana Jaya / Rawang)

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

We are a fast growing short-stay management firm, looking for talents to join our expanding team. Check us out at sleepybearpm.com.

Job scope:

- Assist guests on check-in and check-out
- Assist walk in guest in making bookings
- Answering and responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, deposit claims etc
- Administration
- Participate in creation of social media content and promotion material
- Ad-hoc tasks

Requirements:

- Great communication, task organisation and problem solving skills
- Friendliness and patience with guests
- Strong attention to detail
- Ability to work independently and to take responsibility for tasks
- Quick response to mobile messages

Advantages:

- experience in customer service/sales/telemarketing/frontdesk/receptionist
- multilingual in Eng, Chinese

Working environment:

- growing team, opportunity for promotion and increment for outstanding member
- fast paced environment

Working location & hours:
- opening available at Kelana Jaya, Rawang, Genting
- 9hrs shift with 1 hour break (between 10am-10pm)
- 5-6 working days, off day on weekday
- expect busiest during weekends and public holidays

Job Types: Full-time, Permanent

Pay: RM2,
  • 00 - RM3,500.00 per month

    Benefits:
  • Opportunities for promotion
Professional development
Supplemental Pay:
  • Performance bonus


Application Question(s):
  • Do you possess your own laptop / unlimited call credit / high speed wifi to work from home
Where are you currently based at
  • Please reply to the guest below.

Guest: I booked your room for the water park. It's raining now and I want a refund!!
  • What is your last drawn salary, and expected salary
* Candidates with high interests kindly complete the following test for a faster response from HR manager:
https://forms.gle/VXmZurQkEL4XbDTBA

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Skills Required

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Date Posted: 24/10/2024

Job ID: 97790937

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