Front Desk Coordinator

QUALIFICATION REQUIREMENTS:

• Reading, writing and oral proficiency in the English and Bahasa Malaysia language.

Diploma in Hospitality required or equivalent experience in the form of 1-2 years hotel operations

• Willing to work shift

High degree of customer service and interpersonal skills

• Computer knowledge

Able to work well under pressure in a fast paced environment

• Ability to multi-task and be detailed oriented

• PURPOSE:

Front Desk Coordinator maintains good relationship as working in conjunction with all other departments of the Hotel.

• Demonstrates the Company values by providing the highest level of service possible in an efficient, courteous, personal and professional manner to ensure positive guest experience

• JOB FUNCTIONS:

Welcome and greet guests with warm, friendly yet professional manner

• Check guest in and out of the hotel in an efficient and timely manner

Handle all duties according to hotel policies, procedures and standards

• Register guests by obtaining or confirming room requirements; verifying pre-registration; assigning room; obtaining information and signature and issuing room keys

Establish credit by verifying credit cards or obtaining cash

• Direct guests to room

Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel

• Receive and transmit guest messages, mail, facsimiles, package etc properly and in a confidential manner

Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel

• Provide information to guests and patrons by answering inquiries regarding hotel services, hours of operations, daily activities, entertainment, local shopping, travel or special functions

Collect revenue by entering services and charges; computing bill; obtaining payment

• Review accounts and charges with guests during the check out process

Contribute to the team effort by accomplishing related results as needed

• Communicate with housekeepers, assign the rooms to be cleaned; update the room status

Support and promote all hotel and company programs, policies and procedures

• Respond properly and promptly in an emergency or safety situation

Be continually alert for the safety of all team members and guests, reporting any unsafe conditions or suspicious activity to your immediate supervisor

• Committed to maintaining superior standard of quality, service and cleanliness in the lobby area and at the front office

Consistently maintain a neat, organized and clean workspace and uniform

• Effectively communicate and report any vital guest service information with Front Desk team through the Front Desk Log

Maintain close working relationships with all departments of the hotel to ensure maximum productivity and Front Desk daily operation.

• Develop and maintain relationships with guests, patrons, clients, group contacts and service providers to ensure superior personalized service

Respond to guest comments effectively and promptly; follow up in order to ensure resolution

• Record guest comments or complaints, referring guest to a manager as deemed necessary

Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events

• Have knowledge about room rates, packages, discounts and promotions and know how to handle each

Follow all front office checklists for required duties and timeliness

Job Types: Full-time, Permanent

Pay: RM1,

• 00 - RM2,500.00 per month
  
  Benefits:
• Dental insurance

Health insurance

• Meal provided

Opportunities for promotion

• Professional development

Schedule:

• Day shift

Night shift

• Rotational shift

Supplemental Pay:
Yearly bonus