Front Deck

cruise shipASSIGNMENTS/RESPONSIBILITIES

• Center the heart of information for all guests

Transaction of all on board sales

• Operation of phone switchboard, cashless system and safety system

Full understanding of guest infotainment system and guarantee of its smooth operation

• 24h Front Desk Services, including concierge services, if required

Organization and planning of embarkation / disembarkation

• Preparation and execution of a smooth check-in and check-out

Read and update the logbook daily and take action accordingly

• Check guest manifests and special request lists for all arriving guests

Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up. Guest to be promptly advised of all actions taken

• Prepares the guest lists, party invitations, menus, and special notes from the ships management

Assist in guest medical disembarkations with support of the management

• Coordination, confirmation and assistance with guests departure arrangements and other travel connections (e.g. flight changes)

Organizing guest information documents (city maps / brochures / handouts)

• Assistance with coordination and dispatching of shore excursions

Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

• PRODUCT KNOWLEDGE

Entering and controlling of guest checks into IT system (MXP and / or POS)

• Become knowledgeable about all itinerary-related ports of call and shore excursions

Production of the daily program (Viking Daily)

• Update of onboard Infotainment system

Know all the functions of the computer systems, incl. but not limited to MXP, Anveo, Microsoft Word, Excel and PowerPoint

• QUALIFICATION PROFILE

International experience on a ship is an asset

• Excellent Mandarin and English skills (written and verbal)

Good computer knowledge (Office, Protelhotel software), administrative

• Minimum 2 years working experience in a 4 or 5 star hotel or luxury cruise ship.

Excellent organisational and communication skills

• Ability to work independently, service-oriented and guest focused

Positive personality, neat appearance

• Flexibility and stress resistance, team player and commitment

Website for getting more information (Sailing Area, Benefit and Other):
_https://cruisejob.wixsite.com/mcpmy/river-career_

Whatsapp is open for job applications and interview arrangement request
_contact link: _https://wa.me/143118681

• INTERVIEWING

1st: Online Pre-screening (Tuesday, Wednesday & Thursday)

• Final: Face 2 Face in KL | Sept 2024 (direct with Cruise Liner HR)

• Working Location:

This is an overseas job, the work location will be on a European river cruise ship.
(Swiss company, Swiss work visa)

Job Types: Full-time, Permanent, Contract
Contract length: 9 months

Pay: RM9,

• 00 per month
  
  Schedule:
• Fixed shift

Holidays

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Hospitality: 3 years (Required)

Language:

• Mandarin (Required)

English (Required)

Willingness to travel:

• 100% (Required)

Application Deadline: 08/20/2024