Job Descriptions : - Handling all customers is subject to the KYC process via Live Chat and email.
Review and accept/reject KYC documents uploaded by the customer in accordance with company policy.- Review and verify if any relevant risk factor in documents provided by the customer.
Monitor accounts and transactions regularly to identify any fraudulent activities using various research methods.
- Reviewing all pending orders to minimize fraudulent transaction before delivery.
Studying and learning about dispute, chargeback, open and escalated fraud cases.- Escalate all necessary issues to management in a timely manner.
Knowledge of Microsoft Word, Excel and Outlook.- Able to communicate effectively in a clear and concise manner both orally and in writing.
Ability to multi-tasking and process large volumes of data.
- Critical thinking, logic and detail orientation.
An independent attitude to resolve problems. Ability to maintain confidentiality.
Competitive base salary
EPF, SOCSO & EIS- Personal accident insurance coverage
Medical and dental care
Fitness allowance- Family outing day allowance
Annual paid leave
On job training- Trainer and Trainee Program
Positive working environment
- Help us to know you better by completing this application form at the link provided here : _https://forms.gle/SjPYB6bSLwt5Mezs6_
Job Types: Full-time, Permanent
Pay: RM1,
- 00 - RM2,000.00 per month
Benefits: - Dental insurance
Health insurance
Opportunities for promotion Professional development
Schedule:
Supplemental pay types:
* Performance bonus
