We represent a highly reputable and globally recognized financial services company. With a strong focus on online trading and investment solutions, our organization has built a solid reputation in the industry.
We specialize in providing a wide range of trading instruments to our diverse clientele, including foreign exchange (Forex) currency pairs, commodities, indices, cryptocurrencies, and more. Our advanced trading platforms empower traders worldwide to access the global financial markets and execute their trading strategies effectively.
Our company operates globally, catering to clients from various regions and jurisdictions. We adhere to regulatory frameworks in each country where we operate, ensuring compliance and offering a secure trading environment for our clients. We prioritise client protection and maintain strict confidentiality in all our dealings.
Position Overview:
We are seeking a highly skilled and proactive Fraud and AML Transaction Monitoring Manager to lead the development and implementation of a comprehensive strategy to protect the organization from fraudulent activities and ensure compliance with AML transaction monitoring requirements. This role is critical in balancing fraud prevention with ease of business for legitimate clients, contributing to the company's profitability and reputation.
Key Responsibilities:
- Develop and implement a comprehensive fraud prevention and AML transaction monitoring strategy that aligns with organizational goals and risk tolerance.
- Act as the subject matter expert for fraud monitoring, fraud prevention, and AML transaction monitoring operational tasks.
- Ensure daily operations for fraud prevention and AML transaction monitoring are effective, and escalate identified issues appropriately.
- Oversee the chargeback management process, minimizing potential disputes and effectively investigating and resolving cases.
- Maintain metrics and reporting to track fraud incidents, associated costs, chargeback trends, and AML transaction monitoring cases.
- Advocate for fraud and AML transaction monitoring controls across the business to ensure management understands their value and necessity.
- Collaborate with Risk and Compliance teams to ensure organizational controls meet regulatory standards.
- Partner with Payment Product Managers to incorporate fraud prevention, chargeback mitigation, and AML considerations into new payment features.
- Select, implement, and manage fraud and AML transaction monitoring systems.
- Maintain strong relationships with third-party service providers to optimize fraud and AML solutions.
- Lead and engage department staff, fostering a culture aligned with the company's vision and values.
- Develop team members skills and capabilities through feedback, quality assurance processes, and professional growth opportunities.
Required Experience:
- Experience running a business operations team
- Analytical and problem-solving skills with a data-driven approach to decision-making.
- Excellent communication and stakeholder management skills, with the ability to advocate effectively across different levels of the organization
- Leadership experience, with a track record of mentoring and developing teams.
Preferable Experience:
- Proven experience in fraud prevention, AML transaction monitoring, or a related field within financial services or payments.
- Familiarity with regulatory requirements and industry best practices in fraud and AML compliance.
- Strong knowledge of chargeback management processes and fraud prevention systems.
