Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns.- Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimise fraud losses.
Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan
- Meet expected service levels in handling inbound calls.
Process offline referrals and alerts from Citiphone and other operating units in a timely manner.- Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate such transactions.
Meet the productivity and quality expectations
Job Types: Contract, Fresh graduate
Pay: RM2,
- 00 - RM3,000.00 per month
Benefits: - Health insurance
Schedule:
Day shift Night shift
