To handle inquiries related to flight schedules, pricing, and availability.
To assist with booking flights, providing ticketing options based on their preferences and budget.
To assist customers in planning travel itineraries, ensuring the best connections and stopover options.
To offer advice on alternative flights, lower fare options, or time-efficient routes.
To provide information on baggage allowances, travel restrictions, visas requirements, and other travel-related information.
To process flight reservations through online systems or Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
To issue, reissue, and cancel flight tickets as per customer requests.
To resolve any ticketing or reservation-related issues efficiently.
To ensure accurate invoicing and maintain financial records for ticketing transactions.
To handle billing, refunds, and reconciliation of sales transactions.
To collect payments via credit card, cash, or bank transfers for ticket reservations.
To coordinate with airlines for group booking requests and discounts.
To manage cancellations, schedule changes, and other airline notifications.
To communicate with airlines to confirm bookings, manage waiting lists, or handle special requests such as meals, seating preferences, and assistance for passengers with special needs.
To ensure passengers have the correct travel documentation, such as passports, visas, or health certifications.
To stay updated on airline policies, fare rules, and industry regulations.
To follow all legal and regulatory requirements for ticketing and passenger processing.
To prepare daily or weekly sales and ticketing reports for management.
To maintain a record of issued tickets, refunds, and other financial transactions.
To work closely with other partners and supervisors to ensure smooth daily operations.
To assist in training new staff on booking systems and customer service protocols.
Job Requirements
Candidates with positive attitude, self-starter and responsible characteristic, good communication and interpersonal skill.
Candidates with excellent hands-on skills and attention to details.
Candidates with self-confidence and be able to actively interact with all relevant parties.
Candidates with good understanding knowledge or willing to learn of travel tour softwares (Computer Reservations Systems, GDS systems and E-Travel).
Candidates with good proficiency on written & spoken Mandarin and English, as the role requires candidate to engage with mostly Mandarin and English speaking customers. Exemplary sales skills, customer service and customer oriented approaches.
Candidates who able to work independently and with teams.
Work for 5.5 working days (Monday to Friday, 1/2 day on Saturday).
Candidates with prior working experiences will be prioritize.
Candidates possessed Diploma/Degree in Tourism or Hospitality will be prioritize.
Fresh graduates and SPM leavers are encouraged to apply as well as trainings will be provided.
Job Benefits
EPF/SOCSO
Annual and Medical Leave shall be in accordance with the prevailing Labor Law of Malaysia.
To earn extra Incentives and Commissions as if personal revenue target achieved.
To earn extra Incentives and Commissions as Tour Leader, Tour Manager.
