What's the role
The Fleet Management Operations Specialist is responsible for providing quality customer service and support to Hilti's Fleet customers.
The overall aim of this role is to add to the positive overall customer experience of Fleet Management while meeting and exceeding the renewal rate for fleet management tools and achieving Service Level Agreements.
Who is Hilti
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve
The Fleet Operations Specialist is responsible for:
- Providing exceptional customer service in all interactions
- Running end of month and beginning of month transactions in SAP (extensions, renewal proposal creation etc.)
- Managing the Centralised Collection safety net and improve where possible
- Processing requests from CS, HS, AM that require specialist intervention (e.g. mark tools off as stolen for customer)
- Finding trends within the process and flagging these with the LPE/Manager to improve upon them
Hilti ranked 5th in the World's Best Workplaces for 2024!
What do we offer
Show us what you're made of and we'll offer you opportunities to move around the business to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.
What you need is:
- 3-5 years experience with SAP
- Solid experience in customer facing capacity
- Experience in finance related role is a major advantage
- A self-starter mindset with motivation to drive and achieve results
- Ability to work independently & in a team
- High learning agility and drive for self-development
- A keen eye for detail and passion for problem solving
- Ability to work earlier hours to align with Australian time zones
Why should you apply
We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what's next. Interested Apply ASAP and we'll review applications as they come in!
