At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you Then read on.
About The Role
Supervise and manage all policy-related billing and collection transactions, processes, and controls within Finance Operations, with utmost priority on timeliness, efficiency and accuracy.
- Supervise and manage daily scheduled policy billings to and from banks and Third-Party Aggregator (TPA) for all AIAMY entities, ensuring billings are sent, received and updated into policy admin systems within set turnaround time and SOPs.
- Supervise and manage daily one-way collection received from banks and TPA for all AIAMY entities, ensuring all transactions are updated into policy admin systems within set turnaround time and SOPs.
- Supervise and manage all credit/debit card refunds and chargebacks for all AIAMY entities and ensuring all refunds/chargebacks are attended to within set turnaround time and SOPs.
- Actively follow-up with banks and/or TPA for irregularities, delays or errors in any of the daily collection activities for timely resolution.
- Plan and allocate resources within the team and/or be the backup to ensure all daily collection tasks are adequately manned, ensuring no lapses nor delay in processes.
- Ensure all billing and collection related tasks are always completed according to SOPs.
- Proactively review and update billing and collection SOPs and keep abreast of risk and control requirements to ensure said SOPs remain compliant, relevant and practical.
- Prepare/review for submission, quarterly balance sheet reconciliation for accounts under the team's responsibility, with escalation/resolution of discrepancies if any, and timely submission to Group Finance.
- Prepare/review/support ad hoc reporting/analysis/submission where relevant or required, to internal/external collaborators such as auditors, local regulators (LIAM, PIAM, MTA, BNM) and etc.
- Maintain good working relationships with counterparties such as banks, internal operational staffs and TPAs with fast, timely and quality advice, support and/or solution.
- Continuously explore to improve collection processes with aim to achieve the optimal efficiency.
- Have the curious mentality and care to question or highlight suspiciously wrong transactions.
- Actively participate and support project enhancements impacting collection and admin systems including preparation and discussion of User Requirements and coordinating or performing UATs.
- Attend to queries from external or internal auditors, internal operation units or service recipients.
- Any other responsibilities and duties as required and assigned by immediate Superior.
Minimum Job Requirements
- A recognized Degree or Post Graduate Diploma in Finance/Accountancy/Banking or equivalent.
- At least 3 years working experience preferably/advantage if in insurance or financial industry.
- Strong analytical and problem-solving skills with attention to details, is open for innovative ideas and exploration.
- Strongly committed, responsible and accountable
- Good interpersonal and communication skills.
- Proficient in MS Office.
- Knowledge in using SAP and RPA is an added advantage
- Independent and able to work under pressure and meeting deadlines.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. 
