At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you Then read on.
About the Role
Supervise and manage all policy-related billing and collection transactions, processes, and controls within Finance Operations, with utmost priority on timeliness, efficiency and accuracy.
- Supervise and manage daily scheduled policy billings to and from banks and Third-Party Aggregator (TPA) for all AIAMY entities, ensuring billings are sent, received and updated into policy admin systems within set turnaround time and SOPs.
- Supervise and manage daily one-way collection received from banks and TPA for all AIAMY entities, ensuring all transactions are updated into policy admin systems within set turnaround time and SOPs.
- Supervise and manage all credit/debit card refunds and chargebacks for all AIAMY entities and ensuring all refunds/chargebacks are attended to within set turnaround time and SOPs.
- Actively follow-up with banks and/or TPA for irregularities, delays or errors in any of the daily collection activities for timely resolution.
- Plan and allocate resources within the team and/or be the backup to ensure all daily collection tasks are adequately manned, ensuring no lapses nor delay in processes.
- Ensure all billing and collection related tasks are always completed according to SOPs.
- Proactively review and update billing and collection SOPs and keep abreast of risk and control requirements to ensure said SOPs remain compliant, relevant and practical.
- Prepare/review for submission, quarterly balance sheet reconciliation for accounts under the team's responsibility, with escalation/resolution of discrepancies if any, and timely submission to Group Finance.
- Prepare/review/support ad hoc reporting/analysis/submission where relevant or required, to internal/external collaborators such as auditors, local regulators (LIAM, PIAM, MTA, BNM) and etc.
- Maintain good working relationships with counterparties such as banks, internal operational staffs and TPAs with fast, timely and quality advice, support and/or solution.
- Continuously explore to improve collection processes with aim to achieve the optimal efficiency.
- Have the curious mentality and care to question or highlight suspiciously wrong transactions.
- Actively participate and support project enhancements impacting collection and admin systems including preparation and discussion of User Requirements and coordinating or performing UATs.
- Attend to queries from external or internal auditors, internal operation units or service recipients.
- Any other responsibilities and duties as required and assigned by immediate Superior.
Minimum Job Requirements:
- A recognized Degree or Post Graduate Diploma in Finance/Accountancy/Banking or equivalent.
- At least 3 years working experience preferably/advantage if in insurance or financial industry.
- Strong analytical and problem-solving skills with attention to details, is open for innovative ideas and exploration.
- Strongly committed, responsible and accountable
- Good interpersonal and communication skills..Proficient in MS Office.
- Knowledge in using SAP and RPA is an added advantage
- Independent and able to work under pressure and meeting deadlines.
