About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
The opportunity
Manage day-to-day operational finance activities (AP, AR and others), communicate with senior stakeholders across more than 10 countries and leading the team to meet daily KPIs through customer liaison.
Set clear objectives and guide team to achieve targets and performance standards, focusing on key deliverables besides addressing team performance issues promptly and in line with personnel policies; escalate service failures and implement corrective actions.
Respond promptly and efficiently to customer complaints and queries in a fast efficient and concise manner.
Continuously review operational procedures to identify and implement improvements.
Review and update work instructions and SOPs for all Finance tasks; provide training and refresher sessions to team members.
Drive innovation through the implementation of paperless processes and automation, fostering team development with personalized growth plans and best practice sharing.
What you'll need to succeed
Degree in Finance/Accounting/Actuarial Science or relevant field, solid technical skills in Finance, with at least 1-3 years of a team management experience.
Strong stakeholder management, communication and presentation skills, business partnering at different levels.
Customer-oriented with excellent people management and influencing skills.
Experience working in a shared service/BPO environment is an added advantage.
Analytical mindset with a focus on continuous improvement; sets high standards and realistic goals, committed to deadlines, hands-on and effective leadership and problem-solving abilities.
Previous experience in training and mentoring, knowledge of business improvement methodologies, and support for departmental systems training.
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
