Field Services Engineer

Job Descriptions:

• Provide on-site software installation and technical support to customers, resolving complex issue related to automation software systems.
• Diagnose and troubleshoot hardware/wiring and software problems in a timely and efficient manner.
• Communicate technical solutions to customer in a clear and concise manner.
• Provide training and guidance to customer on issue resolution.
• Maintain accurate and up to date user/training and troubleshooting manuals
• Travel to customer sites (including international sites) to provide hands-on technical support.
• Dynamic work-shifts may be required on need basis.

Education Background:

• Candidate must possess at least a Bachelor's degree in Electrical/Electronic Engineering/Computer Science/Software Engineering.

Experience Background:

• Experience in software testing and maintenance.
• Excellent leadership, communication and customer skills.
• Ability to work under pressure and in a dynamic environment.
• Strong software troubleshooting skill in Windows and Linux Environment.
• Experience in automation software support and maintenance is an advantage.
• Ability to develop software scripts and troubleshooting tools is an advantage.
• Knowledge of SECS/GEM and SEMI standards is an advantage.
• Basic knowledge of relational databases, including MSSQL, MySQL, and Oracle, is an advantage.