Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.
Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.
The Field Service Engineer's (FSE) primary role is to perform services on customer
sites: installation supervision, commissioning, preventive & corrective maintenance,
modification of Gutor UPS systems and batteries.
The FSE works on both, on- and offshore sites, nuclear and is in direct contact with
the customer. Thus, the FSE is the connection between the customer and Gutor's
technical and commercial Customer Service teams.
Summary Of Job
The purpose of this position is to work as Field Service Engineer (FSE) within Customer Service operations team in Malaysia. FSE has the responsible to support any job assign to him within internal and external. This is to ensure customer satisfaction with Gutor products and service.
Essential Duties And Responsibilities
- To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification, and repair of complex Gutor AC & DC UPS equipment.
- Responsible for a region or subgroup of field services.
- Performs installation supervision and commissioning of Gutor products including the batteries.
- Performs maintenance for Gutor UPS equipment including batteries.
- Trains customers on equipment operation and maintenance of Gutor products.
- Represents Gutor in dealing with customer concerns.
- Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
- Solve UPS problems at customers site and provides reports on these issues.
- Providing 24hrs telephone support for customers.
- Acquisition of Customer Service products.
SECONDARY DUTIES
- Support internal for spare parts warranty, preparation and assembly.
- Improve on site report and process.
EDUCATIONMINIMUM REQUIRED LEVEL:
- Degree in Electrical / Electronic engineering or equivalent.
- Computer literacy is a necessary.
EXPERIENCEMINIMUM REQUIRED:
- 2-3 yrs exp. in Oil & Gas sector, Power Generation or UPS technical experience is an added advantage.
- Fresh graduate in Electrical / Electronic engineering
- Willing to travel up to 90% within international (onshore & offshore).
- Computer literate and fluent in spoken English, Bahasa Malaysia or Mandarin will add advantage.
KNOWLEDGE AND SKILLS REQUIRED:
- Demonstrated ability to function successfully across multiple cultures and nationalities.
- Excellent verbal and written communication skills in English are essential.
- Ability to interface with all functional areas of the company
- Global flair
- Microsoft Office Excel, Word and Power Point.
KNOWLEDGE AND SKILLS DESIRED BUT NOT ESSESTIAL:
- Every other language is an advantage.
- Technical knowledge of UPS systems in commercial or industry type.
- Knowledge of Innosoft, CRM, and SAP will be add advantage.
