Key Responsibilities
What success looks like in this role:
- Provides end user support including VIP support for software and hardware on desktops, laptops and mobile equipment
- Installs, maintains, troubleshoots and repairs PCs, MAC and associated software
- Maintains a high degree of professionalism in actions, demeanor and dress
- Ensures high customer satisfaction throughout the service delivery transaction
- Takes responsibility and follow-up services and problem escalation
- Administration of service tickets (ServiceNow)
- Adherence to the given service parameters incl. timely and accurate reporting
- Provide printer error diag. and OEM B&F warranty repair process ownership
- Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.
You will be successful in this role if you have:
Technical Skills
- High School diploma required
- Minimum 2+ years of experience in desk side support required.
- Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial
- Good understanding required with Operating System: Windows and Mac (Linux or JAMF 100 or 200 certification would be a plus).
- Working knowledge of Conferencing/Audio Visual Technology
- Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers
- Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.
Behavioral Skills
- Strong interpersonal and communication skills and ability to work with cross-functional teams, customers, and external vendors
- Good English skills in speaking and in writing
- Excellent analytical, communication and customer service skills required.
- Be trustworthy and maintain confidentiality
- Client and/or governmental clearance may also be required
- Valid driver's license with reliable vehicle and appropriate insurance (if driving required for position).
- High level of initiative, customer focus and solving problem attitude
- Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [Confidential Information] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
