Fibre Operation Support (Order Management)

Responsibilities:

Manage incoming fire applications and engage customer via messaging and calls to address their enquiries on fibre product.

Secure customer appointment & liase with partners closely to secure appointments

Explain & set expectations on product & terms and conditions on fibre installation.

Willing to explore & adapt new ways to manage customer experience

Propose ideas to ensure enhanced service delivery, minimizing customer complaints.

Manage relationship with external service providers to coordinate service & meet SLAs.

Requirements:

Minimum 2-3 years in operations / customer service

Familiar with key processes handling Fibre application and processing life cycle in the wholesale fibre eco system

Experience in managing customer situations with ability to engage directly with customer when required.