Fibre Operation Support

Fibre Operation Support (Order Management) 3 Vacancies

Responsibilities:

• Manage incoming fire applications and engage customer via messaging and calls to address their enquiries on fibre product.
• Secure customer appointment & liase with partners closely to secure appointments
• Explain & set expectations on product & terms and conditions on fibre installation.
• Willing to explore & adapt new ways to manage customer experience
• Propose ideas to ensure enhanced service delivery, minimizing customer complaints.
• Manage relationship with external service providers to coordinate service & meet SLAs.

Requirements:

• Minimum 2-3 years in operations / customer service
• Familiar with key processes handling Fibre application and processing life cycle in the wholesale fibre eco system
• Experience in managing customer situations with ability to engage directly with customer when required.