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.You will be attending to customer's telephone enquiries over a full range of Business Banking products and services.
.You will be attending to customer's complaint calls and ensure these cases are resolved within the stipulated time by making timely decisions on issues requiring immediate attention.
.Uses Corporate CRM to update customer's telephone enquiries and complaint cases.
.You must demonstrate commitment to the team KPIs and Service Level.
.Able to work in a high pressure environment.
.Excellent communication skills.
.Patient and helpful service attitude.
.Has the capacity to absorb and retain huge amount of information related to the Bank's products.
.Able to handle ambiguity and solve complex issues.
.Commitment to service excellence.
.Fluent in English, Mandarin and Bahasa Melayu.
Date Posted: 12/11/2024
Job ID: 100009277
Oversea-Chinese Banking Corporation, Limited often known as OCBC Bank is a Singaporean multinational banking and financial services corporation headquartered in OCBC Centre, Singapore. OCBC Bank was born out of the Great Depression through the consolidation of three banks in 1932 — the Chinese Commercial Bank Limited (incorporated in 1912), the Ho Hong Bank Limited (incorporated in 1917) and the Oversea-Chinese Bank Limited (incorporated in 1919).
