JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for: Facilities Ops Lead
Location: Bayan Lepas, Penang
Ops Lead is responsible for implementing a comprehensive program (including both corrective and preventive activities) with a focus on continuous improvement and enhancing CPI/KPI deliverables with the application of Best Practices and wide range of engineering principles and practices to:
Facilities Operations
Implement SOP, BKM, ODP, RFC and performance measures to ensure accuracy of work methods and reliability of systems.
Drive comprehensive Maintenance programme to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure or interruption, with continuous quality improvement practices.
Lead Incident Post-mortem with comprehensive Root Cause Analysis, aided with FMEA and other established tools, and drive corrective and preventive action plans.
Interface directly with clients to identify and analyse critical needs, define problems and develop specifications for solution process.
Plan and execute reliability improvement projects focused on new technology development, evaluation, and application to both existing and emerging risks.
Ensure all Ops-AIDE and Critical Environment (CEM) requirements are met.
Ensure all Reactive Maintenance is completed as per the agreed timeframes.
Risk Management
Implement comprehensive risk assessment including occupational health and safety, fire safety and essential services and environmental.
Implement risk mitigation plans or interim solutions and liaise with customer for alignment. Ensure Risk Register updated timely.
Assist in the development of guidelines and strategies to protect health and safety of staff and others and protect client reputations.
Implement disaster recovery and business continuity plans as established.
Ensure escalation procedures are updated and appraised for effective and efficient reporting including advice to client, account teams,
Procurement and Vendor Management
Develop Scope of Work for reliability improvement projects, incorporating feasibility, cost and risk assessment, and engage Procurement for commercial due diligence.
Lead site verifications, SoW clarification and technical assessment, and ensure process due diligence in accordance with established supplier engagement guidelines and commercial process.
Initiate Purchase Order Requests, stakeholder approvals, ensuring timely billing or invoicing and closure.
Facilitate contractor performance management programs in accordance to defined CPI/KPI deliverables.
Profitability/ Savings Initiatives:
Implement initiatives and strategies for structural and sustainable cost savings and service improvement.
Customer Service / Client Relationships:
Evaluate service response time and analyze occupants service request trends and suggestions.
Pro-actively develop and manage client or business unit relationships ensuring that the expected service levels are achieved.
Lead by example and groom the team in achieving maximum client satisfaction level.
Reporting:
Ensure delivery of meaningful inputs across the functional in the development of monthly management reports.
Ensure data integrity and accuracy of all information reported associated with Daily Shift Ops Report, Weekly MRM Report, Monthly Report, Risk Assessment, BAR, Maximo PM Closure and other imperative updates.
Update the JLL dashboards and ensure that all reports and other relevant data is regularly updated.
Leadership / Staff Management:
Work closely with the JLL Management team to devise new and innovative methods of learning built around skill development, leadership and succession planning.
Actively encourage an environment that supports teamwork, co-operation, inclusion and performance excellence.
Coach for the team ensuring high staff morale, trust and work ethics.
Sound like the job youre looking for Before you apply, its also worth knowing what we are looking for:
Minimum Bachelors degree in Mechanical/Electrical Engineering, with 3 - 5 years industrial experience in leading engineering initiatives. Semiconductor experience would be an added advantage.
Knowledge of local occupational health and safety requirements, critical facilities and vendor management are also required for this role.
If you have an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) would be an added advantage.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
