Responsibilities:- Involved in design, develop, and deliver training programs by assessing employee training needs and develop training plans to meet those needs.
Use various training methods, including hands-on exercises, lectures, and multimedia presentations, to deliver training content.- Evaluate the effectiveness of training programs and make recommendations for improvement based on outlet visitation apart from Review and Repair exercise.
Conduct monthly skill assessment for people promotion exercise and maintain accurate records of employee training, including attendance and test scores.
- Stay current on industry trends and best practices in training and development and collaborate with District Managers, subject matter experts, and other stakeholders to develop and deliver training programs.
Ensure that training programs are in compliance with relevant laws, regulations, and company policies.- Perform Training Needs Analysis ( TNA ) ensuring that the content is tailored to meet the specific requirements and needs of each region.
Assist district managers in recognizing and delivering essential training to enhance knowledge and skills within the outlets.
At least Diploma in Hospitality or any related disciplines or a minimum of 2 years of working experience in a related field.
- Have strong coffee knowledge in coffee quality, sustainability and experience in F&B, food safety, and operations; and hands-on experience making coffee, tea, and other beverages.
Experienced in Specialty Coffee and having SCA Foundation and Intermediate certifications is an added advantage.- Experience training and developing employees, including designing and delivering training programs, conducting assessments, and providing feedback.
Willingness to travel to different locations to provide on-site training and support.
- Familiar with Microsoft Office including Word, PowerPoint, and Excel.
Job Type: Full-time
Pay: RM3,
- 00 - RM3,500.00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
Application Question(s):- Have at least 1 year of experience in planning and conducting training
Willingness to travel:
75% (Required)
