F&B Operations Manager

F&B Operations Manager

Were looking for an experienced and dynamic F&B Operations Manager to lead and oversee the day-to-day operations of F&B Division.

As the F&B Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of F&B Service and Kitchen department, providing exceptional guest experiences, and maintaining high standards of service.

The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of F&B and hotel management

• Responsibilities

Analyze monthly P&L and month-end reports for F&B Division, identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Develop and update departmental SOP Manual, detailing standards of performance, Policies and Procedures and service standards pertinent to the efficient operation of the Kitchen & F&B Service in accordance to Hotels policies and standards requirements

• Supervise Senior Culinary to run their kitchens at high quality level whilst maintaining acceptable food cost as well

Ensure that high level of food safety management and precautions with regards to the hotel food safety and hygiene standards (HACCP) are adhered to in the department

• Ensure Halal compliance is adhered

Monitor food standards in each Outlet and Banquet

• Identify market needs and trends in terms of food menus for both hotel guests and the local market

Implement and maintain control measures to ensure that Food & Beverage costs, productivity, labor costs and operating supply costs for the outlet is in line with budget

• Oversee the planning and implementation of effective food promotions

Take charge of banquet, bar & outlet operations

• Ensure that service team members with direct guest contact possess good product knowledge

Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations

• Engage and obtain guests feedback during operations to ensure satisfaction

Handle guests complaints and comments tactfully and efficiently

• Requirements and Skills

Diploma/Degree in Hotel Management/Culinary, or a related field

• Excellent communication and interpersonal abilities

Proficiency in hotel management software and Microsoft Office applications

• Demonstrated ability to drive revenue growth and optimize operational efficiency

Leadership and team management skills, fostering a positive and collaborative work environment

• Knowledge of HACCP and F&B best practices

Experience in Halal certificate management

• Flexibility to work irregular hours, weekends, and holidays as needed

Commitment to delivering exceptional guest experiences and maintaining high standards of service

Job Types: Full-time, Permanent

Pay: RM8,

• 00 - RM12,000.00 per month
  
  Benefits:
• Health insurance

Meal provided

• Opportunities for promotion

Professional development

Supplemental Pay:

Performance bonus