Executive, Success Co-ordinator

Job Description

SUMMARY

As a Customer Success, Coordinator, you will be responsible for managing and coordinating cargo bookings, ensuring efficient and effective handling of shipment requests, and providing exceptional customer service to clients. This role also involves liaising with various customers, departments, handling documentation, and ensuring compliance with industry regulations.

A DAY IN A LIFE

Office Location: Kuala Lumpur, Damansara Heights (Malaysia) occasional visits to cargo terminals or client locations

Reports to: Manager, Customer Success (Singapore)

Key Notes: This role will be based in Malaysia, working in Wisma Tune, Teleport's Office to support Singapore. Public holidays will be based on Singapore public holidays. You will be receiving off-in-lieu for days you are working on Public holidays. Irregular working hours with potential for overtime during peak periods or urgent shipments.

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Booking Management: Handle incoming booking requests from clients via phone, email, and online platforms

Booking Management: Confirm bookings, schedule shipments, and ensure accurate data entry into the booking system

Booking Management: Coordinate with the operations team to ensure availability of cargo space and timely transportation

Customer Service: Provide courteous service to clients, addressing inquiries, and guidance on shipment options

Customer Service: Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction

Coordination: Liaise with departments, such as operations, finance, and customer service, to ensure seamless handling

Coordination: Review and follow up on invoicing, payment and billing queries

Problem Solving: Identify and resolve any issues or discrepancies related to bookings, documentation, or shipment schedules

Problem Solving: Proactively address potential delays or challenges, ensuring timely and efficient cargo delivery.

Documentation: Prepare and verify all necessary documentation for cargo shipments, including bills of lading, shipping instructions, and customs declarations. Ensure compliance with international shipping regulations, company policies, and industry standards.

SKILLS

These are minimum-requirement skills and a must-have for the role:

• Strong organizational and multitasking abilities.

• Excellent communication and customer service skills.

• Proficiency in Google Suite and experience with booking or logistics software.

• Attention to detail and accuracy in data entry and documentation.

These are skills that are nice-to-have and will make you stand-out in the job application:

• Multilingual abilities - having English, Bahasa Malaysia, Chinese ideal

• Experience in a fast growing start-up

QUALIFICATIONS & EXPERIENCE

• Understanding of international shipping regulations and documentation requirements.

• Familiarity with cargo booking procedures and transportation logistics.

• Degrees qualification not necessary, at least 2 years or more experience in logistics, shipping or cargo industry

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.