Job Purpose
Responsible to support and execute Immigration operations matter and client management activities in Expats Service Centre for Bill of Guarantees No. 2 to ensure quality services on timely basis.
Duties & Responsibilities
1. Support and execute daily operations to meet agreed organizational performance plans within agreed quality and timescales
- Process the endorsement applications/cancellation applications/transfer of endorsement applications received by Expats Service Centre to ensure client charters are met by maintaining the performance
- Do the thorough checking of the passports and related documents to work permit applications and ensure the completeness before submission to Immigration Department
- Checking the online payment to Immigration Department is correct for endorsement of work permit application
- Manage general inquiries with Immigration Department with regards to work permit and visa applications
- Communicate information with regards work permit application to clients and internal unit in MFS
2. Support the team through performance measurement system via Expats and work process flow follow the guidelines and procedures
- Update data for processing and provide accurate and timely operational performance reports.
- Ensure all applications workflow in Expats are captured and completed by effective process outcomes through efficient administration of tasks
Qualifications
1. Fresh Graduate preferably with minimum 1 year working experience
2. Graduate in any field from established IHL.
Competency Required
Soft Skills
1. Customer Service Orientation
2. Organizing for Achievement
3. Communication Skills
4. Interpersonal Skills
5. Problem Solving Skills
Tool Skills
1. Microsoft Office Suite (Basic/Intermediate Level)
2. Microsoft Outlook (Basic/Intermediate Level)
Technical Skills / Knowledge Specialization
1. Business Process Management
2. Related knowledge on selected BOGs and government regulations
Organizational Competencies
Teamwork, Communication, Achievement Orientation and Organizational Awareness & Compliance.
Communication Competencies
Good level of oral, reading and writing in English and Bahasa Melayu in all work and social settings
