Job Responsibility
- Install, move, add, change hardware
- Decommission IT equipment
- Manage media, including HDD/SSD destruction
- Connect/disconnect patch cables
- Perform server hardware break/fix support
- Conduct regular inspections of equipment and facilities
- Provide onsite support during maintenance/change events
- Troubleshoot IT and network issues
- Manage inventory of RMA, cold spares, equipment, and tools
- Coordinate and supervise vendors
- Manage DC access requests
- Support POP site operations and standby
- Report progress and develop improvement capabilities
- Provide after-hours support as needed
- Perform other assigned duties
Job Requirements
24*7 and 5*8 Shift Data Center Operations Technician from junior to senior level working at the client's site.
Responsibilities
Hardware Support - Installations, Move, Add, Change
Decommission of IT equipment (networks, servers, networks, storage, backup devices)
Media management - HDD/SSD Destruction and Disposals
Connect and disconnect patch cables to equipment in DC
Server Hardware break fix support - Installation of parts, reseat module, SFP module replacement including HDD / Memory / Mainboard, etc.
Regular physical / visual inspection equipment and data center operations facilities ⢠Provide onsite support during scheduled maintenance / change events ⢠Troubleshooting of issues for IT and network related equipment
Inventory management of RMA, cold spares, equipment and tools
Vendor Management - Coordination, Vendor Escort / Supervision
DC Access Request Management
POP Site operations support and standby
Provide regular reporting on progress as required (move, change, support request and change) and develop continuously improvement capabilities
Provide after business hours support based on on-call schedule and shift work when required
Any other duties as assigned
Job Benefits
- Competitive Compensation: Attractive salary packages with performance bonuses.
- Comprehensive Health Coverage: Medical, dental, and vision insurance plans.
- Retirement Plans: Company-matched 401(k) retirement savings plans.
- Paid Time Off: Generous vacation, sick leave, and paid holidays.
- Professional Development: Opportunities for continuous learning and career advancement.
- Work-Life Balance: Flexible shift schedules and supportive work environment.
- On-site Perks: Access to state-of-the-art facilities and equipment.
- Supportive Team: Collaborative work culture with mentorship from senior technicians.
- Travel Opportunities: Occasional travel to client sites for hands-on support.
